Patient Services

We strive to ensure you are happy with the care you receive from our staff and practitioners at HealthPoint. Should you have any concerns about your care, please speak with our Operations Manager, Nathan Roberts, or your Health Practitioner.

If your problem remains unresolved, you may contact the Health Care Complaints Commission on 1800 043 159.

Some people may ask why the receptionist enquires about their presenting compliant. Our reception staff are members of our practice team and it has been agreed that they may ask why you need to be seen.

Reception staff are trained to ask certain questions and collect brief
information from patients to ensure that:

Our practitioners understand your presenting complaint and gather background information about current and previous condition/s

All patients receive the appropriate level of care at the most appropriate time

Reception staff (like all members of the HealthPoint team) are bound by confidentiality rules, but if you feel privacy is an issue then please let us know so this can be respected.