We strive to ensure you are happy with the care you receive from the HealthPoint administration team. Should you have any concerns about your care, speak with your Allied Health Practitioner. If your query relates to administration, then please speak with the Operations Manager, Nathan Roberts.
If your problem remains unresolved, you may contact the Health Care Complaints Commission on 1800 043 159.
Some people may ask why the receptionist enquires about their presenting compliant. The reception staff are members of the practice team and it has been agreed that they may ask why you need to be seen.
Reception staff are trained to ask certain questions and collect brief
information from patients to ensure that:
The practitioners understand your presenting complaint and gather background information about current and previous condition/s
All patients receive the appropriate level of care at the most appropriate time
Reception staff (like all members of the HealthPoint team) are bound by confidentiality rules, but if you feel privacy is an issue then please let us know so this can be respected.