We will take reasonable steps to ensure that the personal information held by us is accurate, up-to-date, complete, relevant and not misleading. You have a right to access your personal information. Such access may be granted or refused in accordance with the APPs. We are not obliged to provide access if:
- We reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
- Giving access would have an unreasonable impact on the privacy of other individuals
- The request for access is frivolous or vexatious
- The information relates to existing or anticipated legal proceedings between you and us and would not ordinarily be accessible by the discovery process in such proceedings
- Giving access would reveal our intentions in relation to negotiations with you in a way that would prejudice those negotiations
- Giving access would be unlawful
- Denying access is required or authorised by or under an Australian law or a court/tribunal order
- We have reason to suspect that unlawful activity or misconduct of a serious nature relating to our functions or activities has been, is being or may be engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter
- Giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body
- Giving access would reveal internal evaluative information in connection with a commercially sensitive decision-making process
To request access to personal information, please complete the Request to Access Patient Records form which is available from HealthPoint. You may also request that your personal information is corrected if you believe it to be inaccurate, incorrect or incomplete.
If you make a request for access to or correction of personal information, we will:
- Respond to your request within a reasonable period
- If reasonable and practicable, give access to or correct the information in the manner requested
- If we refuse your request, we will provide you with written reasons for doing so.